We continually strive to deliver a service that makes it easy for you to do business with us. However, we appreciate there may be instances where you feel your experience has fallen short of your expectations and you may wish to discuss this with us.
In the first instance please speak to your Business Development Manager (BDM)/Telephone Business Development Manager (TBDM). They should be able to resolve the matter to your satisfaction. The contact details for your BDM/TBDM can be found under contact us.
In the unlikely event that your BDM/TBDM is unable to resolve your complaint, they will forward it to our dedicated team of service advisors who will then work with you to deal with your concerns. If a service advisor is unavailable, then your BDM/TBDM will log the complaint on your behalf and an advisor will call you back within 24 hours.
We will do everything we can to resolve your complaint by close of business the day after we receive it. However, if we need more time to investigate your complaint, and reach a resolution, we'll write to you to and advise you of this, and we'll keep you updated on progress throughout the investigation.