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Sales Team support
Our Sales Team is available to help with any new business enquiries, including:
- new business criteria enquires
- max loan case queries
- declined agreement in principles
- declined full mortgage applications.
They're available during the following times:
Monday, Wednesday, Friday 9.30am to 5pm
Tuesday, Thursday 9am to 5pm
Admin Team support
Please call our Admin team on 0800 085 1390 if you have any queries about a current mortgage application, including:
- case updates
- product fee queries
- documentation requests.
The opening hours for our Admin Team and all other offices (procuration fees, registration, Introducer Internet) are:
Monday to Friday 9am to 5pm
Introducer Internet site availability
The site is available 24 hours a day, 7 days a week. You can submit cases to us between 6am and midnight Monday to Saturday, and between 9am and 6pm on Sundays.
Other useful contacts
|Who to contact||Type of enquiry||Contact|
||0800 085 1690|
|Large Loans Team||New business enquiry for loans over £1m||0800 085 1136
|New Build Team||Complex new build enquiries||0800 085 1329
|Retention Support Specialists||Product transfer queries||0800 032 7865|
|Introducer Internet helpdesk||Technical support when using Introducer Internet||0800 085 1198|
|Introducer Internet registrations||All queries with registrations, including if you want to find out your Introducer Internet ID||0141 275 7900|
|Intermediary Payments Team||Procuration fee enquiries||0141 275 8833|
|LMS STARS helpline||Technical support when using STARS||0343 221 0610|
|LMS Customer Services Team||Law firm queries with your client’s remortgage application||0345 075 7424|
Santander Additions Insurance
For existing policy references starting POL/AB only.
If policy underwritten by Ageas
If policy underwritten by Aviva
If policy underwritten by RSA
Lines are open 24/7.
0370 241 2719
0800 012 345
0121 275 2691
- 03 numbers: calls from any type of line including mobiles cost no more than a national rate call.