Reminder: removal of paper mortgage offers for brokers

As part of our commitment to minimise our impact on the environment, we want to remind you that from Friday 7 April we’ll no longer send you a paper copy of your client’s mortgage offer in the post. You’ll still be able to view and download the offer from Introducer Internet.

We’ll send you a Mortgage Application Tracking System (MATS) message as soon as we’ve issued the offer. This will include a link to the Offer KFI addendum for all offers as well as the solicitor’s details if it’s a residential remortgage offer with standard legal fees paid.

How to view a copy of your client’s offer

  • Log on to Introducer Internet and select Application > Tracking > My Offers
  • View all active mortgage offers issued in the last 180 days where the application has not yet completed
  • Use the easy search tools to find your client’s offer
  • Where multiple mortgage offers have been issued, these will be displayed in date order.

Register a mortgage administrator

If you want your mortgage administrator to view and download online mortgage offers on your behalf, you need to register them to access Introducer Internet. Registering a mortgage administrator is simple:

  • Introducer Internet > Tools > Request a new admin user
  • Complete and sign the mortgage administrator registration form
  • Upload the form to us via Introducer Internet > Tools > Request a new admin user or fax to 0845 602 3293.
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