Mortgage Application Tracking System (MATS) access

You can track your mortgage applications through our Mortgage Application Tracking System (MATS) which can be accessed on Introducer Internet.

Simply log in to Introducer Internet using the link on the homepage and then go to ‘Case Tracking’ to:

  • track your cases;
  • see applications submitted;
  • upload and view documents; or
  • send us a message.

Full mortgage applications submitted from Monday 30 April can only be tracked on MATS via Introducer Internet. For these cases you won’t be able to access MATS directly from other pages on the Santander for Intermediaries website.

Mortgage administrators

If your mortgage administrator wants to access MATS via Introducer Internet to track applications, you'll need to register them with us.