Submitting evidence and supporting documents
After you’ve submitted a mortgage application, help us to process your case as quickly as possible:
- Package all documents together and upload to us straightaway via Introducer Internet and/or the Mortgage Application Tracking System (MATS) to avoid any delays.
- When we receive your application we'll send you a MATS message. You don't need to wait for this message before uploading the supporting case information.
- We reject cases where the documents are not sent to us within ten working days of application submission. Rejected cases may require a new product selection.
How to access MATS
MATS is fully integrated into Introducer Internet giving you a simple summary of all your cases. You can also view copies of your uploaded documents and notes.
Alternatively log on to MATS below and submit supporting case information, or use the MATS email messages we’ve sent for the case.