Helping you get a quicker offer

To help make submitting your application a quick and easy process, here are some simple tips to keep your cases moving.

We’ve broken down the tips into two categories:

  1. How to get a more accurate affordability calculation. Our affordability calculator tips are listed in the same order as the process you’ll follow when completing an affordability calculation.
  2. Simple checks to help speed up your mortgage application. Our case packaging tips highlight the most common reasons your cases are delayed.

Why not bookmark this page so you can use it as a reference when you’re completing an application?

Affordability calculator tips

Tips for a more accurate affordability calculator output

Always use our affordability calculator before you start the application in Introducer Internet.

  • Find out how much we could lend, taking account of your client’s financial circumstances.
  • The summary page on step 4 displays the amount we could lend with the option to view and save a summary of the information you've entered.
Step 1 - application details
  • Completing this section helps to provide a more accurate loan amount and packaging requirements on the summary page in step four.

  • Where your client has other properties in the background, we recommend that you enter these details into step 1B. We may need to take into account the running costs of the other properties so this will help us to calculate a more accurate result. If you decide not to provide these details the calculated loan amount may be higher than what we can offer.

Step 2 - income
  • Each lender treats income differently. You can check which income types we’ll consider as primary (100%) and secondary (65%) in the residential lending criteria.

  • Input all payslip deductions. Some deductions are discretionary and may be excluded provided the applicant confirms they can be cancelled in the future, if they were to experience financial difficulties. For more information view our payslip guide.

  • Make sure your case is packaged with full proof of income. Check our evidence requirements guide to find out what you need to send us.

Step 3 - commitments and expenditure
  • For retained properties:

    • any surplus can be used as income. Input in step two under Secondary income > Surplus rental income. Surplus rental income must be evidenced across three months’ bank statements.
  • Credit commitments should be entered even if they'll be repaid before completion.

    • If a customer has a credit commitment with four months or less to run at the time of application submission, these don't need to be included as long as the customer doesn't intend to take on a new credit commitment to replace the existing one.

    • If a customer has a financial agreement which has a balloon payment associated to it, this must always be declared as a financial commitment.

  • For credit cards, the affordability calculator will use 3% of the current balance. However, when you complete the AIP, we'll use the higher of 3% of the current balance or the monthly payment that you input.

  • Check bank statements carefully to see if there are any undisclosed commitments. Remember we only need to see bank statements if we ask for them.


Case packaging tips


Here are 10 simple checks to help speed up your mortgage application

To help us process your case as quickly as possible, package all documents together and upload to us straight away.

1.  Applications from foreign nationals

Applications over 75% LTV must be supported by evidence of the permanent right to remain in the UK.

When the full mortgage application is submitted, Introducer Internet will tell you what evidence we'll need. You should upload this straight away on Introducer Internet and/or MATS following submission of the mortgage application. 

Where we need proof of residency, we'll accept a utility bill if the applicant isn't on the voter's roll. 

For more information on foreign nationals, please see our lending criteria

2.  Capital raising

Give us a full breakdown telling us what the funds will be used for in the general notes section in Introducer Internet > Full mortgage application > Submission form > Regulation. 

3.  Check names and addresses

When you complete the agreement in principle, please check all names and addresses:

  • Tell us full names (including middle and maiden names)

  • Check names are spelt correctly and match document evidence.

4.  Bank statements 

Please don't send bank statements unless we ask for them via Introducer Internet or a MATS message.

To support income evidence i.e. salary credits, benefit payments and rental income, you only need to provide the individual bank statement page that shows that income entry.

Don't forget, you need to provide details of any regular credits/debits as well as items such as life insurance, overdrafts and charges etc. 

5.  Interest only applications where sale of property is the repayment method

Upload a signed interest only sale of mortgaged property customer declaration via Introducer Internet and/or MATS following submission of the mortgage application.

You'll find the declaration in Introducer Internet FMA > Loan required > Repayment strategy > Repayment vehicle - sale of property. The applicant names and case reference number will pre-populate in the pdf so your clients just need to sign and date the form.

For more information, please see our interest only guide

6.  Over 17 living in property

If there will be a person over age 17 living in the property who is not on the mortgage, in the notes section of the application please tell us:

  • Full name
  • Relationship
  • Whether financially dependent on the applicant.
7. Payment details

If a valuation fee is payable, or if you've chosen to pay a product fee upfront, you or your client will need to call us on 0800 085 1390 once you've submitted the full mortgage application to make the payment.

You'll need the credit/debit card details and the application reference number.

We won't be able to process the application until the payment has been made (fees are non-refundable, please see our lending criteria for more information).

8. Proof of deposit

We may ask for proof of deposit, for example where a first time buyer is putting down a large deposit.

  • We'll always ask for proof where the deposit is £100,000 or more and it’s not coming from the simultaneous sale of an existing property.

  • Please give us full details of the deposit in Introducer Internet > New application > Loan required > Loan details.

For gifted deposits

In Introducer Internet please detail the full name(s) of the person providing the gift, amount of gift, relationship to applicant, and any legal interest to remain (including second charge).

For more information, view our proof of deposit guide or our residential lending criteria.

9.  Second job

If the applicant has income from a second job, always tell us about the job details in the notes section of the application.

If the applicant is employed, we need:

  • Employer's name and address
  • Occupation
  • Length of employment
  • Salary
  • Hours worked each week
  • Type of contract.

Please also provide the applicant's latest monthly payslip. 

If the applicant is self-employed, we need:

  • Business name and address
  • Occupation/nature of role
  • Date trading began
  • Percentage owned
  • Self-employed type (sole trader, partnership, limited company).

Please also provide either an accountant's certificate or two years' SA302s plus Tax Year Overview for each year. 

10. Shared Ownership

Don't include the Shared Ownership rent, ground rent or service charge in the agreement in principle as we'll ask for it later when you get to the full mortgage application.

For more information, view our submitting shared ownership applications guide.


Affordability calculator

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