Helping you get a quicker offer

To help make submitting your application a quick and easy process, here are some simple tips to keep your cases moving.

We’ve broken down the tips into two categories:

  1. How to get a more accurate affordability calculation. Our affordability calculator tips are listed in the same order as the process you’ll follow when completing an affordability calculation.
  2. Simple checks to help speed up your mortgage application. Our case packaging tips highlight the most common reasons your cases are delayed.

Why not bookmark this page so you can use it as a reference when you’re completing an application?

Affordability calculator tips

Tips for a more accurate affordability calculator output

Always use our affordability calculator before you start the application in Introducer Internet.

  • Find out how much we could lend, taking account of your client’s financial circumstances.
  • The summary page on step 4 displays the amount we could lend with the option to view and save a summary of the information you've entered.
Step 1 - application details
  • Completing this section helps to provide a more accurate loan amount and packaging requirements on the summary page in step four.

  • Where your client has other properties in the background, we recommend that you enter these details into step 1B. We may need to take into account the running costs of the other properties so this will help us to calculate a more accurate result. If you decide not to provide these details the calculated loan amount may be higher than what we can offer.

Step 2 - income
  • Each lender treats income differently. You can check which income types we’ll consider as primary (100%) and secondary (50%) in the residential lending criteria.

  • Input all payslip deductions. Some deductions are discretionary and may be excluded provided the applicant confirms they can be cancelled in the future, if they were to experience financial difficulties. For more information view our payslip guide.

  • Make sure your case is packaged with full proof of income. Check our evidence requirements guide to find out what you need to send us.

Step 3 - commitments and expenditure
  • For retained properties:

    • if there’s a shortfall you’ll need to enter this in non-regular monthly expenditure under the ‘Costs in respect to retained properties’ field.

    • any surplus can be used as income. Input in step two under secondary income > rental income. Surplus income must be evidenced across three months’ bank statements.

  • Input all financial commitments, including any that are being cleared. For credit cards we’ll use the higher of 3% or the monthly payment that you input.

  • Check bank statements carefully to see if there are any undisclosed commitments. Remember we only need to see bank statements if we ask for them.


Case packaging tips


Here are 10 simple checks to help speed up your mortgage application

To help us process your case as quickly as possible, package all documents together and upload to us straight away.

1.  Applications from foreign nationals

Applications over 75% LTV must be supported by evidence of the permanent right to remain in the UK.

When the full mortgage application is submitted, Introducer Internet will tell you what evidence we'll need. You should upload this straight away on Introducer Internet and/or MATS following submission of the mortgage application. 

Where we need proof of residency, we'll accept a utility bill if the applicant isn't on the voter's roll. 

For more information on foreign nationals, please see our lending criteria

2.  Capital raising

Give us a full breakdown telling us what the funds will be used for in the general notes section in Introducer Internet > Full mortgage application > Submission form > Regulation. 

3.  Check names and addresses

When you complete the agreement in principle, please check all names and addresses:

  • Tell us full names (including middle and maiden names)

  • Check names are spelt correctly and match document evidence.

4.  Help to Buy: equity loan scheme 

Upload a copy of the Authority to Proceed (ATP) document via Introducer Internet and/or MATS. We need this before the case can be assessed by an Underwriter.

Please make sure the ATP matches the application (e.g. check names/mortgage/property address).

For more information, please see our Help to Buy page.

5.  Interest only applications where sale of property is the repayment method

Upload a signed interest only sale of mortgaged property customer declaration via Introducer Internet and/or MATS following submission of the mortgage application.

You'll find the declaration in Introducer Internet FMA > Loan required > Repayment strategy > Repayment vehicle - sale of property. The applicant names and case reference number will pre-populate in the pdf so your clients just need to sign and date the form.

For more information, please see our interest only guide


6.  Over 17 living in property

If there will be a person over age 17 living in the property who is not on the mortgage, in the notes section of the application please tell us:

  • Full name
  • Relationship
  • Whether financially dependent on the applicant.

If we ask for proof of identity to support the application, complete the confirmation of verification of identity form and upload to MATS straight away.

7. Payment details

Complete the fee payment details in the full mortgage application.

In exceptional circumstances where you need to pay a fee after the case has been submitted, you can download and complete the credit/debit card payment form and upload this in MATS.

8. Proof of deposit

We may ask for proof of deposit, for example where a first time buyer is putting down a large deposit.

  • We'll always ask for proof where the deposit is £100,000 or more and it’s not coming from the simultaneous sale of an existing property.

  • Please give us full details of the deposit in Introducer Internet > New application > Loan required > Loan details.

For gifted deposits

In Introducer Internet please detail the full name(s) of the person providing the gift, amount of gift, relationship to applicant, and any legal interest to remain (including second charge).

For more information, view our proof of deposit guide or our residential lending criteria.

9.  Second job

If the applicant has income from a second job, always tell us about the job details in the notes section of the application, including:

  • Employer's name and address
  • Occupation
  • Length of employment
  • Salary
  • Hours worked each week.

Where the applicant is employed, please provide the latest monthly payslip. Where the applicant is self-employed, please provide an accountant's certificate or two years' SA302s plus Tax Year Overview for each year. 

10. Shared Ownership

Don't include the Shared Ownership rent, ground rent or service charge in the agreement in principle as we'll ask for it later when you get to the full mortgage application.

For more information, view our submitting shared ownership applications guide.


Affordability calculator

Find out how much your client could borrow.

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Lending criteria

View or search our lending criteria and find out what's changed recently.

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Latest rates

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