Changing products

We have a range of exclusive mortgage deals available for our existing mortgage customers. Your dedicated sales contact can provide you with details of indicative mortgage rates that are available to your client, as long as you have your client’s authority to discuss this.

Our rates change regularly and will have a variety of fee and rate options; we will always quote the best products available to your client when you call.

If your client requires specific information regarding their mortgage account, or if they wish to proceed with a new deal, we will need to speak directly to them. Please advise them to call 0800 092 3881. This is a customer only line.

Changing products with a Track and Fix mortgage

Any Tracker mortgages starting with a “U” prefix offer our Track and Fix feature. This allows your client to switch to a Fixed rate, from our Existing Customer Mortgage Transfer range, at any point within the initial product period without incurring an Early Repayment Charge. A booking fee may be applicable on the new product chosen. You will need to call your dedicated contact to find out the Fixed rates available to your client.