Everyone should be able to take part in society without barriers. That’s why we aim to be inclusive and accessible for our broker partners.
You matter to us, and we embrace the diversity that all people bring.
Accessing our website
We aim to make our website work for everyone. This includes making sure:
- navigation works in a consistent way to help you move around our website.
- we use a standard web font to help make text easy to read.
- any images include a description, so you can understand what it means.
- colour isn’t used as the only way to show information.
- we use strong colour contrasts to make sure text and elements are clear.
- links do what they say, so they make sense when read out.
- you can use a screen reader when using our website.
- buttons and links are the right size for everyone to be able to use.
If you have any problems with the accessibility of our website, please speak to your dedicated contact. We're always looking for ways to improve.
How we can help
You can use your browser to change or increase your font size.
- On a Windows machine hold down ‘CTRL’ and press the + or - key.
- On a MacBook machine, it’s ‘Command’ and press the + or - key’
Most browsers have settings that let you change this. If you need more help to change your font size, you can use these guides.
Some of our information is held in PDF documents.
Most internet browsers support viewing PDFs, but you might have to enable this in your settings.
You can also download free Adobe Acrobat Reader software.
Let us know if you find a PDF that doesn't work with a screen reader.
You and your administrators can Live Chat with us about your new business and existing applications. You’ll be chatting with a real person, not a bot.
You’ll find Live Chat in the bottom right corner on our website. It’s available Monday to Friday 9am to 5pm.
Our accessibility statement
We aim to be an inclusive and accessible bank. We’re focused on what our brokers need and we want to be there for the moments that matter. We’re on a journey to make sure all our products and services are easily and equally accessible.
We’re working to increase the accessibility and usability of our services. We’re working towards level AA of the Web Content Accessibility Guidelines (WCAG) 2.2.
That means you should be able to:
- zoom in to 200% without the text spilling off the screen
- listen to most of the website using a screen reader.
There may be some issues for screen readers using our calculators or forms. If you need help with this, please speak to your dedicated contact
This accessibility statement was last updated on 23 July 2025.
Santander for Intermediaries isn’t responsible for the content on external websites.