If you have clients who are worried about paying their mortgage, we have a cost of living support page to help.
We’re also proud to support the government’s Mortgage Charter.
What’s the Mortgage Charter?
The Charter is a set of standards agreed by the Government, mortgage lenders and regulators to help your clients who are struggling to pay their mortgage.
How it works
Reduce monthly payments
If they're up to date with their mortgage payments, your clients can reduce their monthly payments by:
switching to interest only for 6 months, or
extending their mortgage term.
They can only choose 1 of these.
Mortgage Charter support options can only be used once. If your client has already made use of the Mortgage Charter option, they won't be able to use it again. If they’re experiencing financial difficulty, they should contact our team to discuss the support available.
We won't repossess a client's home within 12 months of their first missed mortgage payment, unless there are exceptional circumstances.
It’s important that, where possible, your clients continue making their monthly mortgage payments. Missed payments will still need to be repaid and may impact their credit file.
For more information, visit the Santander mortgage support page.