You can now see our product transfer deals on sourcing systems.
If your client is looking for a new residential or Buy to Let mortgage deal with us and is eligible to transfer online, it’s quick and easy to transfer their existing Santander mortgage using our online mortgage transfer service. Here you’ll be able to check your clients current mortgage details, the valuation we’re using and the deals available to them.
- We pay a procuration fee.
- No further income or affordability assessments.
- Our product transfer rates are the same whether your client applies through you, or directly with us. What's more, our product transfer rates will always be the same or lower than the remortgage rates we offer.
- With our switch early option, eligible product transfer clients could benefit from a lower rate sooner with no ERC.
Don’t delay securing a new deal for your client, even if you know we’re changing our interest rates. Something else could change on their account that impacts the deals they’re eligible for, like the property valuation.
Viewing and submitting a product transfer request
| Eligible to transfer online? | |
|---|---|
| Their current deal ends before the completion deadline of our on-sale product transfer range. They’ll first become eligible just over 4 months before their current deal ends. | Yes |
| They're already on our Standard Variable Rate, Follow-on Rate or a deal with no ERC | Yes |
| They've got an outstanding balance of at least £1,000 available to transfer. | Yes |
| They've got a residential or Buy to Let mortgage | Yes |
| They've been granted consent to let on their residential property | Yes |
| They currently have arrears on their mortgage | No |
| They have a Flexible Offset mortgage | No |
| Any of their loan parts are less than 2 years and 6 months | No |
| Your client is separated and Santander has been advised that 1 of the applicants named on the mortgage account is no longer living at the property* | No |
| Your client has an active Mortgage Charter change in place | No |
*1 mortgage account holder can't act on behalf of another.
If your client isn’t eligible to transfer online, they’ll need to call us directly on 0800 092 3881. Lines are open Monday to Friday 9am to 6pm and Saturday 9am to 2pm.
- Your client wants to make other changes (mortgage term, method of repayment, loan amount) or borrow more at the same time. If your client wants to make an overpayment at the same time, please refer to the ‘What happens if my client wants to make an overpayment?’ section below.
- Your client wants to move home or remortgage to another lender in the next few months, or they're already in the process of moving home. Pre-booked deals can't be ported. If your client moves home and they've got 9 months or less on their current deal at the time of application, they can choose a new product and we'll waive their ERC if they're borrowing the same amount or more. Please view our moving home page for more information.
- Your client has multiple loan parts on their mortgage and the end dates of their existing deals are within the next 4 to 5 months. You need to review the impact of pre-booking a deal on 1 loan part. If you pre-book a deal on 1 loan part, no other loan parts can be changed until that new deal starts, unless you cancel the pre-booked deal.
You’ll be able to view all your client’s mortgage details, at any time in Introducer Internet > Online mortgage transfer service > Start a transfer. This includes those that aren’t currently eligible for transfer.
You’ll also be able to see the product end date for each of your client’s loan parts.
Log on
Log on to our online mortgage transfer service in Introducer Internet. All you need to do is have your client’s permission to log on using their personal details. You'll need to provide them with an advised level of service.
Review and select deals
Review all your client’s existing mortgage loans with us. If there are multiple loans, check the end date for each one. Once you’ve accepted an offer for one loan on your client’s behalf, they won’t be able to secure a different deal on another loan that becomes eligible later until the first one starts. This is because they already have a new deal pending on their mortgage. You can cancel a pre-booked deal on one loan and book a new deal for all eligible loan parts, but if rates have increased, this may not be an option.
Select the loan or loans your client wants to transfer.
Look at the mortgage products available, get and print a quote. Choose the mortgage product your client wants to transfer to.
When arranging your client’s product transfer, the property value we’re using will be displayed in the ‘current mortgage’ section in the online mortgage transfer service. If a higher valuation won’t change the deals your client can get, we’ll display this in the same section.
The valuations we use are subject to change and could go up or down. They're updated quarterly in January, April, July and October using external valuation data.
If your client has made big changes to their home that could have increased its value, like an extension or loft conversion, the property value may be higher than what we’re using. This could change the deals on offer. If you think this impacts your client, please contact us.
Make sure you read the 'Important information' and 'Your transfer summary'.
An offer will be automatically generated as soon as you submit the product transfer request. It'll be available in Introducer Internet for 180 days. We’ll email you to let you know when it’s ready to review.
Take a look at our step-by-step guide to submitting a product transfer request for more help.
We’ll send you an email with the unique offer reference number (OLA followed by 10 numbers), and you’ll have 14 days to review and accept their offer. If you use the link we send you in the email, the OLA reference number will automatically populate directly into the log on screen. You can log on and review the offer as many times as you want before the deadline.
Once you've accepted the offer, if they wish to cancel or transfer to a new deal with Santander, you must ask for this at least 14 days before the confirmed start date. The new deal will be set up on their account to start when their current deal ends, which could be about 4 months away.
If your client is eligible to switch early, and choose to start their new deal straightaway, they won’t be able to change or cancel their deal. There’s no cooling off period.
Your client won't be able to make any other changes to their mortgage until their new deal starts. This includes:
- Arranging a new deal for another loan on their mortgage
- Starting the process of moving home
- Applying for an additional loan
- Changing from a repayment mortgage to interest only
- Increasing their mortgage term
- Making an overpayment (if your client wants to make an overpayment without paying an ERC or affecting their 10% overpayment allowance, this must be done before you submit the product transfer request).
Take a look at our step-by-step guide to helping you accept your client's product transfer for more help.
When you accept a new product transfer deal on behalf of your client that’s lower than their current one, you and your client will get to choose if they want it to start straightaway or wait until their current deal ends*.
If the mortgage loan or loans are currently on Standard Variable Rate (SVR), Follow-on Rate (FoR) or a lifetime tracker, the new deal will automatically start straightaway. They won’t be able to choose.
If the new deal they’re accepting is the same or higher than their current one, it’ll start when their current deal ends or the day before the completion deadline of the new deal, whichever is first.
If the new rate is starting straightaway, your client won’t be able to change or cancel their deal. There’s no cooling off period.
| Current deal | New rate? | When do they change to the new deal? |
|---|---|---|
| Fixed rate or short-term tracker | Lower |
You and your client will get to choose if you want the new deal to start straightaway (the date you accept their offer), or wait until the day after their current deal ends* If you choose to start straightaway, we'll waive any ERC. |
| Fixed rate or short-term tracker | Same or higher | Day after their current deal ends* |
| SVR, FoR or lifetime tracker | Same, lower or higher | Straightaway, the date you accept their offer |
*or the day before the completion deadline of the new deal, whichever is first.