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Online services and contact details

Introducer Internet

Obtain an Agreement in Principle (AIP), KFI and submit residential and Buy to Let applications. You can access our Online Mortgage Transfer Service to transfer your client’s existing Santander mortgage to a new deal.

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Mortgage case
tracking (MATS)

Our Mortgage Application Tracking tool (MATS) allows you to keep up to date with your application, from case submission through to completion.


Solicitor panel

Find a solicitor or check if a firm is on our panel. Enter either your full postcode, any part of a solicitor’s firm name or their Santander panel number.


Your dedicated contact

Enter your Company/Introducer ID to find details of your dedicated contact. If you don’t know your Company/Introducer ID or haven’t yet registered with us, please click here.

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Mobile Number

Sales Telephone

Admin Telephone

Fax Number

Find out how much your client could borrow.

Affordability calculator

Snapshot of our service

Initial set up of applications received:
3rd Jul

Average time to valuation:
4.0 days

Average time to offer:
14.0 days

Find out more

Latest news

  • 29/06/2015

    Improvements to our mortgage pricing

    On Tuesday 30 June 2015 we will be launching new First Time Buyer exclusives and making selected rate reductions and withdrawals

    Read more
  • 24/06/2015

    IMPORTANT: Change to MATS sender email address

    On Monday 29 June we’re changing the MATS sender email address from to

    Read more
  • 10/06/2015

    Update to our evidence requirements for self-employed income

    Self-employed applicants who provide SA302s as evidence of income will also need to provide Tax Year Overviews for the corresponding tax years to support the application.

    Read more