Online services and contact details

Introducer Internet

Obtain an AIP, KFI and submit residential and Buy to Let applications. Plus access our Online Mortgage Transfer Service to transfer your client’s existing mortgage to a new deal.

We recommend that you use Windows Microsoft Internet Explorer version 8 or above to access Introducer Internet. To update your browser go to the Windows Microsoft site.

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Mortgage case tracking (MATS)

Our Mortgage Application Tracking System (MATS) allows you to keep up to date with your application from case submission through to completion.

Solicitor panel

Find a solicitor or check if a firm is on our panel.
Enter either your full postcode, any part of a solicitor’s firm name or their Santander panel number.

* Must be at least 5 characters

Your dedicated contact

Enter your Company/Introducer ID to find details of your dedicated contact. If you don’t know your Company/Introducer ID or haven’t yet registered with us, please click here.


Find out how much your client could borrow.

Affordability calculator

Snapshot of our service

Residential average time to offer:
8.1 days

Buy to Let average time to offer:
7.1 days

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Latest news


London Help to Buy: equity loan

From Monday 1 February the government's London Help to Buy: equity loan scheme launches. Although we won’t be taking part in the scheme at launch, we plan to join the scheme as soon as possible subject to internal governance.

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Changes to our mortgage pricing

On Tuesday 26 January 2016 we will be making changes to our Buy to Let and residential pricing.

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Important change to the maximum income multiple over 80% LTV

From 5pm on Thursday 7 January we changed the maximum income multiple (also known as loan to income ratio) to 4.45x for all residential clients borrowing over 80% LTV.

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