Online services and contact details

Introducer Internet

Obtain an AIP, KFI and submit residential and Buy to Let applications. Plus access our Online Mortgage Transfer Service to transfer your client’s existing mortgage to a new deal.

We recommend that you use Windows Microsoft Internet Explorer version 8 or above to access Introducer Internet. To update your browser go to the Windows Microsoft site.

Log on

Mortgage case tracking (MATS)

Our Mortgage Application Tracking System (MATS) allows you to keep up to date with your application from case submission through to completion.

Solicitor panel

Find a solicitor or check if a firm is on our panel.
Enter either your full postcode, any part of a solicitor’s firm name or their Santander panel number.

* Must be at least 5 characters

Your dedicated contact

Enter your Company/Introducer ID to find details of your dedicated contact. If you don’t know your Company/Introducer ID or haven’t yet registered with us, please click here.


Find out how much your client could borrow.

Affordability calculator

Snapshot of our service

Initial set up of applications received:
8 October

Average time to valuation:
3.9 days

Average time to offer:
10.0 days

Find out more

Latest news


New Intermediary Exclusive 2 Year Fixed Remortgage deal

On Friday 9 October 2015 we will be launching a new 2 year Fixed Remortgage deal at 75% LTV

Read more


Service improvement - online mortgage offers

As part of our ongoing service improvements, from Wednesday 7 October you’ll be able to download and print a copy of your client’s mortgage offer as soon as we’ve issued it.

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Important update - ground rent and service charge

From Tuesday 29 September we’re improving the way we capture monthly ground rent and service charge in our affordability calculator and Introducer Internet.

Read more