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Online services and contact details

Introducer Internet

Obtain an Agreement in Principle (AIP), KFI and submit residential and Buy to Let applications. You can access our Online Mortgage Transfer Service to transfer your client’s existing Santander mortgage to a new deal.

Introducer Internet will be unavailable from 10pm on Saturday 25 April until 6am on Monday 27 April. During this time you will be unable to submit cases. We apologise for any inconvenience caused.

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Mortgage case
tracking (MATS)

Our Mortgage Application Tracking tool (MATS) allows you to keep up to date with your application, from case submission through to completion.


Solicitor panel

Find a solicitor or check if a firm is on our panel. Enter either your full postcode, any part of a solicitor’s firm name or their Santander panel number.


Your dedicated contact

Enter your Company/Introducer ID to find details of your dedicated contact. If you don’t know your Company/Introducer ID or haven’t yet registered with us, please click here.

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Mobile Number

Sales Telephone

Admin Telephone

Fax Number

Find out how much your client could borrow.

Affordability calculator

Snapshot of our service

Initial set up of applications received:
23rd Apr

Average time to valuation:
4.4 days

Average time to offer:
11.4 days

Find out more

Latest news

  • 20/04/2015

    Changes to our mortgage pricing

    On Tuesday 21 April 2015 we will be making a number of changes to our mortgage pricing.

    Read more
  • 30/03/2015

    Changes to our mortgage pricing

    On Tuesday 31 March 2015 we will be making a number of changes to our mortgage pricing.

    Read more
  • 19/03/2015

    Clarification of the eligibility criteria for our Loyalty mortgage range

    Are you getting the best deal for your clients? Our Loyalty mortgage range offers better deals to existing Santander home movers or existing Santander personal current account holders.

    Read more