We understand, as lenders, we don't always make things easy for brokers. Our pledges aim to address some of these challenges by delivering clear and effective changes.
- Our underwriters will try to call you first if they need more information when assessing your case.
- Save our number 0800 389 0755 so you know it’s us when we call.
- Our sales team can also transfer your call to our underwriters if needed.
- It means you get real-time answers, saving you time and giving your client peace of mind.
- It allows you to explain your client's situation so we can find more ways to say 'Yes' together.
- It'll help you to understand the potential barriers sooner and what information you can send us to help get a faster decision.
- You'll always have access to our best pricing for purchase, remortgage and product transfer clients.
- It'll give you confidence and assurance to recommend our products.
- It'll give you more time to reach out to your clients that may be impacted by the product withdrawal.
- We understand withdrawing products at short notice places pressure on you and your clients.
- We’re listening to your feedback to make sure we’re building a product transfer process that works for you.
- We'll continue to develop our website content to be clearer in our approach to product transfers.