We’d value your vote - FT Adviser Rated for Service Awards 2026

The FT Adviser Rated for Service Awards voting window is now open. These awards are voted for by you and recognise lenders who go the extra mile to support you and your clients. 

We know the market hasn’t always been easy, and while we’re proud of the progress we’ve made, we also know there’s more we can do. Your feedback continues to shape how we improve our service, systems and support for brokers.

We’re aiming for 5 Stars in the Mortgage Provider category and hope our service has made a positive difference to you in the last 12 months.

This year so far, we’ve continued to focus on delivering changes that matter, including:

• Direct access to our underwriters whenever you need them.
• No dual pricing, alongside a minimum 24 hours’ notice of product withdrawals during a turbulent market.
• The first large lender to launch a 98% LTV mortgage product for first time buyers.
• Speeding up our product transfer acceptance journey.
• Proactively notifying you about upcoming product transfer maturities.
• Listening to your feedback and making our lending policy easier to navigate by introducing A to Z.
• Offering live chat support with real people, not bots.

You can have your say here and the survey is open until Friday 26 June. 

Thanks for your support.