Find your dedicated contact
Enter your Company/Introducer ID to find your dedicated contact details.
If you don’t know your Company/Introducer ID or haven’t yet registered with us, please click here.
Sales Team support
Our Sales Team is available to help with any new business enquiries, including:
- new business criteria enquires
- max loan case queries
- declined agreement in principles
- declined full mortgage applications.
They're available during the following times:
Monday, Wednesday, Friday 9.30am to 5pm
Tuesday, Thursday 9am to 5pm
Admin Team support
Please call our Admin team on 0800 085 1390 if you have any queries about a current mortgage application, including:
- case updates
- product fee queries
- documentation requests.
The opening hours for our Admin Team and all other offices (procuration fees, registration, Introducer Internet) are:
Monday to Friday 9am to 5pm
Introducer Internet site availability
The site is available 24 hours a day, 7 days a week. You can submit cases to us between 6am and midnight Monday to Saturday, and between 9am and 6pm on Sundays.
Other useful contacts
|Who to contact||Type of enquiry||Contact|
|Intermediary Registration Team||
If an intermediary is leaving the firm, please send an email to advise us at the earliest opportunity.
||0800 085 1690|
|Large Loans Team||New business enquiry for loans over £1m||
0800 085 1359
|New Build Team||Complex new build enquiries||
0800 085 1329
|Retention Support Specialists||Product transfer queries||0800 032 7865|
|Introducer Internet helpdesk||Technical support when using Introducer Internet||0800 085 1198|
|Introducer Internet registrations||
All queries with registrations, including if you want to find out your Introducer Internet ID
|Intermediary Payments Team||
Procuration fee enquiries
|LMS STARS helpline||Technical support when using STARS||0343 221 0610|
|LMS Customer Services Team||Law firm queries with your client’s BTL remortgage application or residential remortgage pipeline cases submitted prior to 20 August||
0345 075 7424
|Enact Limited||Law firm queries with your client’s residential remortgage application from 2 September||
0344 244 2962
Santander Additions Insurance
For existing policy references starting POL/AB only.
If policy underwritten by Ageas
If policy underwritten by Aviva
If policy underwritten by RSA
Lines are open 24/7.
0370 241 2719
0800 012 345
0121 275 2691
- 03 numbers: calls from UK landlines and mobiles cost no more than calls to geographic numbers (01 or 02) and are included in inclusive minutes and discount schemes in the same way.