Contact us

Find your dedicated contact

Enter your Company/Introducer ID to find your dedicated contact details.

If you don’t know your Company/Introducer ID or haven’t yet registered with us, please click here.

Sales Team support

Our Sales Team is available to help with any new business enquiries, including:

  • new business criteria enquires
  • max loan case queries
  • declined agreement in principles
  • declined full mortgage applications.

They're available during the following times:

Monday, Wednesday, Friday  9.30am to 5pm

Tuesday, Thursday       9am to 5pm

Admin Team support 

Please call our Admin team on 0800 085 1390 if you have any queries about a current mortgage application, including:

  • case updates
  • product fee queries
  • documentation requests.

The opening hours for our Admin Team and all other offices (procuration fees, registration, Introducer Internet) are:

Monday to Friday    9am to 5pm

Introducer Internet site availability

The site is available 24 hours a day, 7 days a week. You can submit cases to us between 6am and midnight Monday to Saturday, and between 9am and 6pm on Sundays.

Other useful contacts

Who to contact Type of enquiry Contact
Intermediary Registration Team
  • Intermediary leaving the firm
  • Changes to intermediary contact details

 If an intermediary is leaving the firm, please send an email to advise us at the earliest opportunity. 
Mortgage Centre
  • Mortgage offers
  • Valuation reports
  • Solicitor correspondence
0800 085 1690
Large Loans Team New business enquiry for loans over £1m

0800 085 1359

New Build Team Complex new build enquiries

0800 085 1329

Retention Support Specialists Product transfer queries 0800 032 7865
Introducer Internet helpdesk Technical support when using Introducer Internet 0800 085 1198
Introducer Internet registrations

All queries with registrations, including if you want to find out your Introducer Internet ID  
Intermediary Payments Team

Procuration fee enquiries  
LMS STARS helpline Technical support when using STARS 0343 221 0610
LMS Customer Services Team Law firm queries with your client’s BTL remortgage application or residential remortgage pipeline cases submitted prior to 20 August

0345 075 7424

Enact Limited Law firm queries with your client’s residential remortgage application from 2 September 

0344 244 2962

Santander Additions Insurance

For existing policy references starting POL/AB only.

If policy underwritten by Ageas

If policy underwritten by Aviva

If policy underwritten by RSA

Lines are open 24/7.


0370 241 2719                           

0800 012 345

0121 275 2691


Call charges:

  • 03 numbers: calls from UK landlines and mobiles cost no more than calls to geographic numbers (01 or 02) and are included in inclusive minutes and discount schemes in the same way.