Product transfer improvements: 2026 so far & what’s to come

We've been continuing our work to improve product transfers for you and your clients. It’s part of our pledges to you. 

For 2026, we’ve focused on what you told us you’d like to see.

We know you’re busy, so here are the highlights. 

Delivered in 2026 so far

Heads up on your clients’ maturities
This email is now sent monthly on the day your clients become eligible.

This means you can contact your clients before we reach out to them ourselves.

We also let you know how many maturities you have coming up and can provide you with your clients’ names if you contact us.  

Processing time reduced from days to minutes 
More than 98% of your product transfer acceptances are now fulfilled automatically.

More details to support your client conversations 
We've enhanced the customer and mortgage details available to you in our Online Mortgage Retention Tool (OMRT). You can now see the mortgage LTV, plus the product start and end dates, product code and ERC for each of your client’s loan parts.

Monthly reversion notifications 
We’ll reach out if clients of yours have been on a reversion rate for more than a month since maturity, so you can reconnect with them before we do.

Looking ahead…

48% of you told us that the top item on your wish list is being able to complete a further advance when you arrange a product transfer.

We’re pleased to share that development for this is underway. And, if all goes to plan, we hope to launch a pilot before the end of the year.