Our latest service levels

This information was updated on Friday 24 May, 5.45 pm

Residential average offer time

11.7 days

Buy to Let average offer time

12.8 days

All residential and BTL applications in progress

We're setting up applications received on

 23 May

We're checking supporting documents received on

 23 May

We're responding to broker messages received on

 24 May 

We're reviewing applications sent to our underwriters on

 15 May

Answering your calls yesterday

Admin centre

10 seconds

Sales teams

2 minutes 27 seconds