Our latest service levels

This information was updated on Monday 27 January, 9.50 am

Residential average offer time

8.3 days

Buy to Let average offer time

8.9 days

All residential and BTL applications in progress

We're setting up applications received on

 24 January

We're checking supporting documents received on

 24 January

We're responding to broker messages received on

 27 January 

We're reviewing applications sent to our underwriters on

 24 January

Answering your calls yesterday

Admin centre

33 seconds

Sales teams

38 seconds