Our latest service levels

This information was updated on Thursday 22 February, 12.30 pm

Residential average offer time

9.8 days

Buy to Let average offer time

9.8 days

All residential and BTL applications in progress

We're setting up applications received on

21 Feb

We're checking supporting documents received on

21 Feb

We're reviewing applications sent to our underwriters on

17 Feb

Answering your calls yesterday

Admin centre

2 seconds

Sales teams

2 min 46 seconds