Our latest service levels

This information was updated on Monday 20 February, 9.45 am

Residential average offer time

8.6 days

Buy to Let average offer time

7.5 days

All residential and BTL applications in progress

We're setting up applications received on

17 Feb

We're checking supporting documents received on

17 Feb

We're reviewing applications sent to our underwriters on

16 Feb

Answering your calls yesterday

Admin centre

3 seconds

Sales teams

1 min 20 seconds