Our latest service levels

This information was updated on Wednesday 19 February, 5.00 pm

Residential average offer time

9.3 days

Buy to Let average offer time

9.0 days

All residential and BTL applications in progress

We're setting up applications received on

 19 February

We're checking supporting documents received on

 19 February

We're responding to broker messages received on

 19 February 

We're reviewing applications sent to our underwriters on

 18 February

Answering your calls yesterday

Admin centre

24 seconds

Sales teams

2 minutes 16 seconds