Our latest service levels

This information was updated on Friday 20 September, 5.00 pm

Residential average offer time

12.0 days

Buy to Let average offer time

10.7 days

All residential and BTL applications in progress

We're setting up applications received on

 16 September

We're checking supporting documents received on

 17 September

We're responding to broker messages received on

 20 September 

We're reviewing applications sent to our underwriters on

 18 September

Answering your calls yesterday

Admin centre

15 minutes 17 seconds

Sales teams

3 minutes 14 seconds