Our latest service levels

This information was updated on Friday 24 March, 5.00 pm

Residential average offer time

10.6 days

Buy to Let average offer time

10.8 days

All residential and BTL applications in progress

We're setting up applications received on

23 Mar

We're checking supporting documents received on

23 Mar

We're reviewing applications sent to our underwriters on

21 Mar

Answering your calls yesterday

Admin centre

9 seconds

Sales teams

1 min 42 seconds