Our latest service levels

This information was updated on Friday 28 April, 5.30 pm

Residential average offer time

12.1 days

Buy to Let average offer time

16.3 days

All residential and BTL applications in progress

We're setting up applications received on

28 Apr

We're checking supporting documents received on

28 Apr

We're reviewing applications sent to our underwriters on

25 Apr

Answering your calls yesterday

Admin centre

32 seconds

Sales teams

55 seconds