Our latest service levels

This information was updated on Wednesday 14 November, 5.15 pm

Residential average offer time

13.8 days

Buy to Let average offer time

15.1 days

All residential and BTL applications in progress

We're setting up applications received on

14 November

We're checking supporting documents received on

14 November

We're responding to broker messages received on

14 November

We're reviewing applications sent to our underwriters on

7 November

Answering your calls yesterday

Admin centre

1 second

Sales teams

4 mins 27 seconds