Our latest service levels

This information was updated on Friday 27 March, 5.30 pm

Residential average offer time

10.0 days

Buy to Let average offer time

9.2 days

All residential and BTL applications in progress

We're setting up applications received on

 27 March

We're checking supporting documents received on

 27 March

We're responding to broker messages received on

 27 March 

We're reviewing applications sent to our underwriters on

 24 March

Answering your calls yesterday

Admin centre

24 minutes 54 seconds

Sales teams

2 minutes 41 seconds