Our latest service levels

This information was updated on Wednesday 19 September, 12.00 pm

Residential average offer time

14.4 days

Buy to Let average offer time

14.5 days

All residential and BTL applications in progress

We're setting up applications received on

18 September

We're checking supporting documents received on

18 September

We're responding to broker messages received on

19 September

We're reviewing applications sent to our underwriters on

11 September

Answering your calls yesterday

Admin centre

35 seconds

Sales teams

1 min 47 seconds