Our latest service levels

This information was updated on Friday 29 May, 5.00 pm

Residential average offer time

13.6 days

Buy to Let average offer time

10.6 days

All residential and BTL applications in progress

We're setting up applications received on

 29 May

We're checking supporting documents received on

 29 May

We're responding to broker messages received on

 29 May 

We're reviewing applications sent to our underwriters on

 28 May

Answering your calls yesterday

Admin centre

7 seconds

Sales teams

27 seconds