Our latest service levels

This information was updated on Monday 16 October, 5.00 pm

Residential average offer time

7.9 days

Buy to Let average offer time

9.5 days

All residential and BTL applications in progress

We're setting up applications received on

16 Oct

We're checking supporting documents received on

16 Oct

We're reviewing applications sent to our underwriters on

13 Oct

Answering your calls yesterday

Admin centre

7 seconds

Sales teams

2 mins 46 seconds