Our latest service levels

This information was updated on Thursday 26 April, 5.00 pm

Residential average offer time

14.4 days

Buy to Let average offer time

13.8 days

All residential and BTL applications in progress

We're setting up applications received on

26 Apr

We're checking supporting documents received on

26 Apr

We're reviewing applications sent to our underwriters on

20 Apr

Answering your calls yesterday

Admin centre

38 seconds

Sales teams

1 min 16 seconds