Our latest service levels

This information was updated on Monday 11 December, 8.30 am

Residential average offer time

12.3 days

Buy to Let average offer time

12.1 days

All residential and BTL applications in progress

We're setting up applications received on

8 Dec

We're checking supporting documents received on

8 Dec

We're reviewing applications sent to our underwriters on

6 Dec

Answering your calls yesterday

Admin centre

13 seconds

Sales teams


44 seconds