Our latest service levels

This information was updated on Friday 20 January, 5.00 pm

Residential average offer time

10.0 days

Buy to Let average offer time

12.3 days

All residential and BTL applications in progress

We're setting up applications received on

20 Jan

We're checking supporting documents received on

20 Jan

We're reviewing applications sent to our underwriters on

20 Jan

Answering your calls yesterday

Admin centre

1 second

Sales teams

35 seconds