Our latest service levels

This information was updated on Friday 19 July, 5.15 pm

Residential average offer time

12.3 days

Buy to Let average offer time

12.6 days

All residential and BTL applications in progress

We're setting up applications received on

 16 July

We're checking supporting documents received on

 17 July

We're responding to broker messages received on

 19 July 

We're reviewing applications sent to our underwriters on

 16 July

Answering your calls yesterday

Admin centre

59 seconds

Sales teams

7 minutes 7 seconds