Our latest service levels

This information was updated on Friday 15 November, 5.30 pm

Residential average offer time

13.7 days

Buy to Let average offer time

14.4 days

All residential and BTL applications in progress

We're setting up applications received on

 14 November

We're checking supporting documents received on

 14 November

We're responding to broker messages received on

 15 November 

We're reviewing applications sent to our underwriters on

 11 November

Answering your calls yesterday

Admin centre

1 minute 6 seconds

Sales teams

6 minutes 54 seconds