Our latest service levels

This information was updated on Monday 26 October, 5.00 pm

Residential average time to offer

20.2 days

Buy to Let average time to offer

25.6 days

All residential and BTL applications in progress

We're setting up applications received on

 20 October

We're checking supporting documents received on

 20 October

We're responding to broker messages received on

 20 October

We're reviewing applications sent to our underwriters on

 28 September

Answering your calls yesterday

Admin centre

5 minutes 16 seconds

Sales teams

22 minutes 20 seconds