Our latest service levels

This information was updated on Friday 7 August, 5.00 pm

Residential average time to offer

16.7 days

Buy to Let average time to offer

18.9 days

All residential and BTL applications in progress

We're setting up applications received on

 5 August

We're checking supporting documents received on

 5 August

We're responding to broker messages received on

 5 August

We're reviewing applications sent to our underwriters on

 29 July

Answering your calls yesterday

Admin centre

2 minutes 27 seconds

Sales teams

21 minutes 15 seconds