Our latest service levels

This information was updated on Tuesday 26 March, 5.00 pm

Residential average offer time

8.5 days

Buy to Let average offer time

10.2 days

All residential and BTL applications in progress

We're setting up applications received on

 25 March

We're checking supporting documents received on

 25 March

We're responding to broker messages received on

 26 March 

We're reviewing applications sent to our underwriters on

 21 March

Answering your calls yesterday

Admin centre

10 seconds

Sales teams

5 minutes 39 seconds