Our latest service levels

This information was updated on Friday 13 December, 5.00 pm

Residential average offer time

12.7 days

Buy to Let average offer time

11.0 days

All residential and BTL applications in progress

We're setting up applications received on

 13 December

We're checking supporting documents received on

 12 December

We're responding to broker messages received on

 13 December 

We're reviewing applications sent to our underwriters on

 11 December

Answering your calls yesterday

Admin centre

2 minutes 54 seconds

Sales teams

1 minute  35 seconds