Our latest service levels

This information was updated on Tuesday 22 January, 5.00 pm

Residential average offer time

8.9 days

Buy to Let average offer time

8.7 days

All residential and BTL applications in progress

We're setting up applications received on

22 January

We're checking supporting documents received on

22 January

We're responding to broker messages received on

22 January

We're reviewing applications sent to our underwriters on

22 January

Answering your calls yesterday

Admin centre

2 seconds

Sales teams

2 mins 36 seconds