Our latest service levels

This information was updated on Monday 16 July, 5.00 pm

Residential average offer time

13.3 days

Buy to Let average offer time

15.1 days

All residential and BTL applications in progress

We're setting up applications received on

16 July

We're checking supporting documents received on

16 July

We're responding to broker messages received on

16 July

We're reviewing applications sent to our underwriters on

10 July

Answering your calls yesterday

Admin centre

12 seconds

Sales teams

2 mins 37 seconds